American Audio DCD-PRO240 Manuel d'utilisateur télécharger pdf (Page 208)

Freeway Reference: Working with Forms

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Form security

If your form sends credit card details or other sensitive information, you should make sure that this will be transmitted securely so that

it cannot be intercepted by hackers. The best way to do this is to have the form submitted via a Secure Server. When you use a secure

server, the information is encrypted by the browser before it is transmitted across the web. Your web provider may be able to provide

a secure server to process your forms—although they may charge extra for this service. If you are selling on the web, you will probably

find that customers are reluctant to buy your products if their credit card information is not secure.

Another option is to call the customer to take the credit card information separately. You can also set up an account with an Internet

clearing service so that you don’t need to deal with the financial transaction at all—a third party processes the credit card transaction

and credits the money to your account. However, this may involve a substantial charge.

Where to find out about forms

You’ll often find the information on the web site of your web space provider (look in the support section for any information about

forms, CGI, or scripts). Or call up and ask about standard scripts for forms—if they don’t have a form provided as standard, ask if you

can install your own.

Troubleshooting forms

Here are some answers to common problems when setting up forms:

1. There is a server or browser error when I try to submit the form.

Make sure you are online when you test the form. Also, make sure that the site is uploaded and running on the correct web server.

Some scripts can only be called up from a page on the same web server, so you may find that a script that worked well on one of

your web sites doesn’t work when you try it on another server. Check the Action field to make sure it’s exactly right.

2. The page has some bad characters at the top (for example, extra “<” characters) and the form doesn’t work at all.

This normally happens when you have put the wrong information in the Form Setup dialog—for example, if you have put extra

quotes around some items, or you’ve included the whole “<form action=…” in the Action field, rather than just the quoted URL.

3. The email comes back to me, but some of the information is missing.

First of all, check that you have filled in the Name fields on all of your items. If something doesn’t have a name, it won’t be returned

to the form.

Also, some of the forms will only return some particular information so check the instructions. For example, some form scripts

might only allow one field to be returned so you have to allow the user to put all the data in one box.

4. The email comes back, but the items are sorted in a random order.

Some form scripts sort the information alphabetically or just in the order they happen to receive them. Sometimes you can add a

hidden field to specify the sort order of the fields but often you just have to put up with it.

5. The form works ﬁne, but the visitor is not redirected to my “thanks” page afterwards.

Some form scripts don’t allow the visitor to be redirected. Other problems could be: the form requires a fully specified URL and

you’ve entered a relative link; you have placed quotes around the URL; the page doesn’t exist; or you’ve entered the wrong name

for the Redirection hidden field.

6. I am using Radio buttons, but they don’t work properly—when I select an option, the others don’t turn off.

Make sure the Radio buttons which are grouped together have the same Name. Make sure that each group has its own Name.

7. The information comes back to me, but it’s hard to tell which ﬁeld is which.

Make sure you’ve given each item a sensible name in the relevant form Item panel in the Inspector palette—the default names

probably won’t be very informative if you don’t change them to match your form data.

If you think you’ve filled everything in correctly but you still can’t get the form to work, it might be a good idea to contact your web

provider. However, if you want them to look at the code of your form page, make sure you turn on the More readable option for

the HTML Output in Document Setup. You can also try contacting Softpress Technical Support, but make sure you pass on all the

information you have from the web provider about the form so that we can check this against your form page.

Additional Freeway Actions to help with building forms (Pro only)

Although Freeway offers all the basic tools for building a form, there are some additional Actions you may want to use to enhance or

extend the functionality of your form. Below is a list of free Freeway Actions available and what they do.

Multiple Form Suite

http://actionsforge.com/projects/view/24-multiple-form-suite

Freeway will “wrap” the entire page with a “form tag” when you use

a form on the page—so you will need this Action if you are using

more than one form on a page.

Note that it is not always obvious what is and isn’t a form (such

as PayPal buttons which are a type of form). Normally, if it has a

“submit” button, it is a form.

If you are using the Send Form Action on your page, select the other

form item (or the parent item that contains the form items for the

other form) and apply the Multiple Form Action to that item by

going to Item>Actions and choosing Multiple Form.

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American Audio DCD-PRO240 Manuel d'utilisateur Page 208

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